Surprise: four strategies for coping with disruptions

In this short document, Rosabeth Moss Kanter provides some good advice to organisations in preparing for unforeseen disruptions. It makes for an interesting read in preparation for our article  on “the unknown unknowns” and their impact on strategic decision making – due to be published later this week on this blog.
http://blogs.hbr.org/kanter/2010/04/surprise-four-strategies-for-c.html

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Improving lives through better decisions.
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